We Protect the Privacy of Your Information

1. Introduction and Applicability

ku9 band treats the privacy of its users as a top priority. This privacy policy describes what information is collected from you while using our platform, how it is used, and what steps we take to protect your data.

This policy applies to the ku9 band website, mobile application, and any services offered through our platform. By using our services, you agree to the terms of this privacy policy. This policy complements our Terms and Conditions, and we recommend reading both documents together.

If you have any questions about anything stated in this policy, please contact our support team before you begin using the service. We provide support in both Bengali and English via 24/7 live chat and email.

2. Information We Collect

ku9 band collects two types of information — information you provide directly, and technical information collected automatically.

2.1 Information You Provide

• Identity information including your name, date of birth, and nationality.
• Contact details including your email address and mobile number.
• The username and password you choose when creating an account.
• Payment information such as your bKash, Nagad, or Rocket number and any required bank account details.
• Copies of government-issued ID submitted for identity verification.
• Messages and requests you send when contacting our support team.

2.2 Automatically Collected Information

• Information about your IP address, device type, and operating system.
• Browser type and language settings.
• Logs of your activity on our site — which pages you visited, how long you stayed, and which games or events you placed bets on.
• Transaction history, including deposits, withdrawals, and bonus-related activity.
• Data collected through cookies and similar tracking technologies.

3. Purpose of Data Collection

ku9 band uses your information only for specific and legitimate purposes. The main purposes for which we use your data are outlined below:

• Account Management: To register your account, verify it, and ensure login access.
• Service Delivery: To operate core services such as gaming, betting, payment processing, and bonus distribution.
• Identity Verification: To carry out required compliance checks to prevent fraud and money laundering.
• Customer Support: To ensure your queries, complaints, and technical issues are resolved promptly.
• Personalised Experience: To show you relevant offers and promotions based on your preferences and activity.
• Security Monitoring: To detect suspicious activity and maintain platform security.
• Legal Compliance: To keep records required to meet applicable legal obligations.

4. Data Storage and Protection

ku9 band follows industry-standard technical and organisational measures to protect your personal information.

4.1 Technical Security Measures

Our platform uses SSL (Secure Socket Layer) encryption, which keeps all information transmitted between your browser and our servers secure. Payment-related information is stored separately with the highest level of encryption. Firewalls and security monitoring systems are always active to prevent unauthorised access to our systems.

4.2 Data Retention Period

We retain your information for as long as your account remains active. Even after an account is closed, certain information may be kept in our systems for a defined period to meet legal obligations. Once that period has passed, the relevant data is securely deleted or anonymised.

5. Sharing Information with Third Parties

ku9 band does not sell your personal information to third parties. However, to deliver our services, we may share information with trusted partners in specific circumstances:

• Payment Processors: Information required to complete transactions via bKash, Nagad, Rocket, and bank transfers is shared with the relevant institutions.
• Identity Verification Services: Third-party KYC providers may process limited identity information for account verification.
• Legal Authorities: Information may be provided to the relevant authorities in response to a court order or valid legal request.
• Technology Service Providers: Selected technology partners involved in server management, analytics, and customer support may process limited data under strict confidentiality agreements.

Whenever we share information with any third party, we ensure that they also follow appropriate data protection standards and use the information only for the specified purpose.

6. Cookies and Tracking Technologies

The ku9 band website and app use cookies and similar tracking technologies. These help us improve the quality of our service and make your experience easier to use.

6.1 Types of Cookies

• Essential Cookies: These are necessary to maintain your login session and ensure security.
• Functional Cookies: Used to remember your language preferences and settings.
• Analytics Cookies: Help us analyse site traffic and usage patterns to improve our service.
• Advertising Cookies: Used to show you relevant promotional content based on your interests.

6.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may prevent some core platform features from working correctly, such as login and payment processes.

7. Your Rights and Choices

As a registered user of ku9 band, you have certain important rights regarding your own information:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You can request that any incorrect information we hold about you be corrected.
• Right to Deletion: In certain circumstances you can request that your personal information be deleted, though this may not be possible where legal obligations apply.
• Right to Object: In some cases you can object to the processing of your information.
• Portability: You can request that certain information be provided to you in a structured format.

To exercise any of these rights, please contact our customer support team. We will respond to your request within a reasonable time. To learn more about responsible gaming, visit our Responsible Gaming page, which also covers the various options available to control your account.

8. Protection of Minors

ku9 band strictly enforces a 21+ age policy. Our services are intended solely for adults aged 21 and above. It is against our policy to knowingly collect information from minors.

Required identity documents are verified as part of the age verification process during registration. If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

9. Changes to This Policy

ku9 band may update this privacy policy from time to time as needed. If any significant changes are made, we will notify you by email or through a notice on the platform.

The date of each update is noted at the top of the document. Continuing to use the platform after any changes will be taken as your acceptance of the revised policy. We therefore recommend visiting this page regularly. For more information about us, you can visit our About Us page.

10. Contact Us

If you have any questions, concerns, or data-related requests regarding this privacy policy, please reach out to us through the following:

• Live Chat: Available 24/7 in Bengali and English on our website and app.
• Email: [email protected]

We generally respond to any data protection requests within business days. For urgent matters, you can speak directly with our team via live chat. For answers to common questions, check our FAQ section — many frequently asked questions are already answered there.